I've had it up to the back teeth with this so called customer service led society.
Regular readers will know the grief I had with Vodafone a couple of months ago with letters ignored, telephone dealings that just went round in circles.
Then the most recent being with British Gas who are trying to squeeze another eighteen pounds out of me a month, when I am already paying them more than the gas I use in a year.
My letter to British Gas on this issue came back "unknown at this address" !
On their website, they proudly boast they answer e mails within three working days. Both of mine went unanswered.
I paid my monthly amount last Friday and thought no more of it til last night, when I discovered my bank account is exhausted of funds. Detective work on the phone revealed two payments had gone out to British Gas on on Friday (which I made) and one on Saturday which I did not.
British Gas said - It's not out fault, take it up with the bank. The bank said, our records clearly show two separate straightforward transactions, we can't claim the money back.
I then asked the question How did the second transaction take place, seeing how I didn't transact it ?
They said possibly British Gas tried to take it a first time and it didn't go through then they took it a second time and it did.
Back to British Gas and they say no, but they will send me a refund by cheque which will take 10 working days. Oh, and all they can refund is thirty two pounds (when it should be fifty), because my payments have increased.
At this point I told them what to do with their easy payment scheme.
Having the rug pulled out from under me I've had to cancel a payment due to go out to someone else and I'm left with less than the price of a bus ticket in my bank account.
The customer is king ? My arse !
Oh, I so DREAD having to contact customer service for anything... It's ALWAYS an ordeal!
Posted by: Todd HellsKitchen | January 26, 2010 at 10:39 PM