I've written previously some time ago about the horror stories I've experienced with rubbish customer service. I now have two examples festering on my plate.
3 weeks ago, I ordered a gift for OBC's birthday from Debenhams. They'd sent me an e mail crowing about their amazing range of tailored deliveries including Sundays. I'll have me some of that as I ordered the gift and a pair of socks for me.
Sunday arrived and the Hermes courier came by and handed me an envelope (socks). Where's the other thing I enquired. He had no idea.
E mailed Debenhams, they assured me it was going to be delivered by 6 o clock. It wasn't.
Next promise was it would be delivered by the following Wednesday, no explanation as to why it didn't come on the alloted day.
Item arrived badly damaged. I still have it, they failed to collect it on Saturday as they promised.
They apologised for cocking up the replacement too, I don't have that either.
They apologised for failing to credit the transaction to my card. In fact they've been doing losts of apologising and no action.
I picked up at an early stage, that their customer service people, read what's in front of them, but not the history of the problem, so their answer is always based on what they read.
After the failure to collect on Saturday, I read the riot act to Debenhams, what a shower.
Sunday whilst listening to Christmas music, I got online and ordered a load of small gifts from Very.
Because I'm at work all day, I paid extra for a delivery to come on Saturday 15th and was puzzled when something arrived in my absence yesterday and other items are being acknowledged for delivery though the week.
Again, their customer service not reading this time what is even in front of them when I rehash the Saturday delivery thing I had "We are striving to ensure you get your parcel by 11th November (one item).
When I put in a longer complaint, I was told that only three items out of about a dozen were specified for the 15th.
This is bollocks, why in a month of pig's pudding, would I have them deliver all the other stuff through the week when I'm not at home to receive it.
I've left them chewing that one over, but really I want to tell them to cancel everything.
Not only is the arrangement pisspotical, but the stupid unconnected remarks you are given as part of the solution.
I don't know what is wrong with these people. After the run in of a similar nature I had with Vodafone a couple of years ago, I now am convinced the customer service gene pool is in need of some chlorine. It can't be just me who's experiencing this pathetic level of service or response to a problem can it ?
At this rate poor OBC isn't going to get his pressie.